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  2. General Information

General Information

Affiliates & Partners

  • Can I become an Introducing Broker or Affiliate?
  • Where can I add my partner code?
  • How do I become an Affiliate?
  • I forgot to add my partner code when registering. What should I do?

Getting Started

  • Where can I find tutorials and guides for CQG?
  • I want to practice trading without risking real money.
  • How do I create a CQG account?
  • What are cryptocurrencies?
  • Why trade Futures?
  • What is a Futures contract?
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Client Services

  • How do I cancel or deactivate CQG access?
  • How can I extend my Demo Trading Account?
  • How do I get help?
  • Are there any Employment Opportunities at AvaFutures?
  • What should I do if I have a complaint?
  • What are the operating hours of AvaFutures's Customer Services team?
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Information

  • Does AvaFutures offer bonuses?
  • Are there any fees?
  • What happens to alerts, layouts, and settings if CQG is deactivated?
  • Is market data provided by CQG or the exchanges?
  • What time zone does CQG use for charts and orders?
  • Are there any limitations on simultaneous logins for CQG?
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Account Details

  • Why I cannot create another MT5 trading account in same currency?
  • How do I login to my futures account on MT5?
  • How long can I trade on a demo account?
  • Can I change the base currency of my trading account?
  • What is the minimum balance on a demo account?
  • How do I change the language settings in My Account?
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World Finance 100
AVA Trade EU Ltd is regulated by the Central Bank of Ireland (No.C53877)
AVA Trade Ltd is regulated by the B.V.I Financial Services Commission No. SIBA/L/13/1049
Ava Capital Markets Australia Pty Ltd is regulated by the ASIC (No.406684)
Ava Capital Markets Pty is regulated by the South African Financial Sector Conduct Authority (FSCA No.45984)
Ava Trade Japan K.K. is licensed and regulated in Japan by the Financial Services Agency (License No.1662) and the Financial Futures Association of Japan (License No.1574)
Ava Trade Middle East Ltd is regulated by the Abu Dhabi Global Markets (ADGM) Financial Regulatory Services Authority (FRSA)( No.190018)
Read AvaTrade risk disclosure before trading Forex, CFD’s, and/or FX Options. Forex, CFD and FX Options trading involves substantial risk of loss and is not suitable for all investors.
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